Product Specialist (Semi Thermal Business Unit)

Job Description
Brooks Instrument, a global manufacturer of flow and pressure measurement and control products for critical applications, and a division of ITW (A Fortune 200 Company, is seeking candidates for our
Product Specialist position. This highly visible position will be based out of our headquarters location at Hatfield, PA (Suburban Philadelphia). Brooks maintains manufacturing, sales, and service center facilities around the world,
and our products are used in laboratory and process applications in end markets such as: life sciences, petro-chemicals, semiconductor, analytical instrumentation, nuclear, and solar cells.
Basic Function
The Product Specialist is considered the subject matter expert on design and manufacturing of Brooks Instrument Semi products. This role also requires knowledge of Brooks systems and processes to provide regular support to the Product Management, Sales and
Marketing organizations. The Product Specialist will work jointly with Semi BU Product Management, Sales, Customer Service, Engineering and Operations, to provide daily support to Brooks Semi Customers and the Sales Team.
Essential Duties and Responsibilities
Coordinate timely and accurate responses to customer and sales inquiries. Be a first level escalation for the Sales Team.
Provide detailed, accurate answers to customer driven questions including products and applications
Ensure current product line information (for example delivery or lead-times changes) is efficiently disseminated
Maintain visibility into key customer orders for new products, sales opportunities, new projects and new applications
Update and maintain marketing documentation and data sheets. Provide sales support and training materials to enhance effectiveness of all selling activities. Maintain product and training presentations.
Translate customers' needs and requests into specifications for viable Customer Special Products. Manage Customer Specials projects including plans, schedules, meetings, actions and status dashboards.
Ensure successful completion of Customer Special Requests and related Engineering Change Orders.
Work closely with engineering, operations and quality to bring to the market new products that meet customer's requirements.
Coordinate materials for and manufacturing of customer prototypes. Support Sales in customer qualification of new products.
Establish and maintain collaborative relationships with all stakeholders while assertively driving results of specified initiatives
Coordinate activities required for obtaining customer approvals for planned changes
Manage the Product Line Simplification (PLS) or End of Life (EOL) activities
Maintain product costing information. Complete pricing analysis, discount analysis and margin analysis
Work with Marcom to implement promotions in support of the product strategies
Generate regular market, customer and bookings reports
Drive completion of regular competitive testing programs to benchmark product performance. Conduct side by side product and competitive comparisons and contribute to the creation of sales material to highlight Brooks strengths and competitive differentiation
Education and Experience
Must have a can-do attitude, work at a fast pace, multitask be flexible and deal effectively with change and priorities.
Must be collaborative in approach, assertive, and have ability to influence outcomes, and be objective.
Excellent organizational skills are required.
Bachelor's degree in either Engineering, Operations or Business preferred. Will consider a two-year technical degree with 5+ years of experience
3+ years of relevant experience
Previous experience in working with Sales, Marketing and Customer facing organizations desired
Previous experience with manufacturing, business, ERP and documentation systems desired
Previous experience in project/program management with cross functional projects required. PMP or Certified Associate in Project Management (CAPM) a plus
Previous Semiconductor or Industrial Technology Business Process background a plus
Strong Communication skills.
Excellent Financial aptitude
Proficient in Microsoft Excel, PowerPoint, and Microsoft Project.
Excellent verbal, written, and presentation skills required.
Ability to be flexible and deal effectively with change in order to balance competing business needs.
Our employees enjoy competitive, merit-based salary plus excellent benefits including:
Health and dental insurance
Company Paid Life Insurance / Short and Long Term Disability
401K plan with generous company match
Vacation, personal days and holidays
Continuing education reimbursement program
Flexible spending accounts
Tuition assistance
The opportunity to join a well-established (70+ years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers' needs and managing rapid growth to better compete in a global marketplace.
ITW Company Overview
ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It's the
highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW?a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all
over the world.
Please visit our website: http://www.brooksinstrument.com/
Brooks Instrument is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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