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Health Center Concierge

We have an opening for a Full-time Health Center Concierge to work at our employer health center located in Hatfield, PA!
_ Bilingual (Spanish Speaking) required for this position. _
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That?s our mission and it?s the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation?s leading employers, including a significant number of the Fortune 1000.
Position Summary
Responsible for creating an amazing and delightful patient experience. The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience.
Essential Functions
+ Greets patients with a smile and may assist them through the registration process
+ Extends a warm and caring approach to all patients with a respect for diversity
+ Keeps patient informed of wait times and manages visit expectations
+ Helps patients navigate the health center and escorts patients as needed
+ Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance
+ Researches a patient?s outstanding out of pocket expenses and resolves errors
+ Resolves eligibility problems, incorrect claim charges and claim denials
+ Resolves questions about whether services are condition specific or related to preventive care
+ Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.
+ Assures correct application of specialist provider network status Care Coordination
+ Coordinates referrals for patients through insurance and other physician offices or specialists
+ Facilitates the transfer of medical records and lab results
+ May assist in the arranging of DME equipment following a discharge from the hospital
+ Facilitates the reviewing of test results with another physician for diagnosis confirmation
+ Coordinates and makes arrangements for diagnostic tests
+ Coordinates care for patients with complicated medical issues
+ Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.
Job Requirements
Education:
+ High School diploma/GED
Experience:
+ Prior experience preferred.
Knowledge and Skills:
+ Excellent problem-solving skills and ability to build positive relationships
+ Excellent verbal and written communication skills in a customer service environment
+ Excellent time management, organization, research, analytical, negotiation and interpersonal skills


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