Technical Support Supervisor

The Technical Support Supervisor is responsible for leadership, mentoring, training, and driving process excellence in the pursuit of giving customers a quality service experience. This position supervises a Technical Support Team.

  • Provide training, coaching, motivation, and mentoring to ensure individual and key performance indicators (KPI) are met or exceeded.
  • Assist Technical Support Manager in developing and implementing countermeasures for continuous improvement.
  • Implement Technical Support policies and procedures and direct activities that ensure the delivery of world-class service to our customers, while maintaining profitability.
  • Ensure that appropriate staffing and career development plans are in place.
  • Ensure moderate to expert product knowledge exists within self and direct reports.
  • Ensure ISO and FDA requirements are met within functional area.
  • Manage customer escalations to resolution.
  • Document session notes and complaints in appropriate systems.
  • Handle other duties and projects as assigned.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Part-Time Educational Program Support
University Park, PA PennState
Student Concert Support Assistant
University Park, PA PennState
Educational Program Support Specialist
University Park, PA PennState
Manager - LH Network Support
Coraopolis, PA FedEx Ground
OPERATIONS SUPERVISOR Competitive Salary and B...
Pittsburgh, PA Ward Trucking